Arrival

• I understand that my group should arrive ten to fifteen minutes before our scheduled tour time.
• I understand that the balance due is expected in one payment—by cash, check, or credit card—upon arrival. The museum does not accept purchase orders.  

Late Policy

• I understand that if we are late to the museum, our tour will still end at the originally scheduled time.
• I understand that if I know we are going to be late, I will call 716.270.8336 as soon as possible.
• I understand that if our group arrives more than twenty minutes past the scheduled start time of our tour, we cannot be guaranteed a guided tour.

Cancellation

• I will make every attempt to call 716.270.8336 before 9 am on the scheduled tour date to report a cancellation or another emergency that would affect our tour.
• I understand that there will be no penalty if the tour is canceled due to extreme weather conditions.