What is a timed ticket?
- Timed tickets ensure entry at a specific date and time for a pre-determined quantity of people to enjoy the exhibition.
- Timed tickets are required for the One with Eternity: Yayoi Kusama exhibition due to the artist’s popularity and the installation’s design.
Do AKG Members need a ticket?
- Yes, members at all levels must have a timed ticket with a specific assigned time slot for One with Eternity: Yayoi Kusama.
How often will tickets be released?
- Timed entry tickets will be available in advance on a rolling basis. Buffalo AKG members receive early access two weeks ahead of the general public. Because we cannot guarantee availability on-site, we recommend reserving your tickets in advance to secure your preferred entry time.
- Tickets may be presented in printed form or on a mobile device.
When do I need to arrive?
- You are welcome to arrive at the museum anytime on your visit date, and you may enter the special exhibition within the hour following your reservation start time.
- For those with a 10 am ticket, entry will begin no earlier than 10 am when the museum opens.
- If arriving later in the day, please observe museum operating hours.
Where is the exhibition located?
- The exhibition is located on the first floor of the Jeffrey E. Gundlach Building of the Buffalo AKG Art Museum.
How many times can I go into the exhibition with my ticket?
- Your ticket is valid for one entry into the exhibition within the hour following your reservation start time. You are not required to exit at any specified time, but once you leave the exhibition galleries, you cannot reenter without a new timed ticket.
How much time can I spend in the exhibition?
- There are various aspects of the exhibition. Your experience in the exhibition galleries is not timed. Once you enter at your allotted time, you may enjoy the exhibition at your leisure. The exhibition includes timed-experience artworks, which you may experience more than once by hopping back in line, should you desire.
How many works are included in the exhibition?
- One with Eternity: Yayoi Kusama features three immersive installations and a selection of additional artworks.
Can I take photos or videos?
- Cell phone and small personal camera photography is allowed. All phones and cameras must be secured to your person using a lanyard; phone lanyards are available for use while you are in the exhibition and must be returned on your way out.
- Flash photography, tripods, and selfie sticks are prohibited in the exhibition and other museum galleries.
- Share your experience and tag @buffaloakgartmuseum on Instagram and Facebook!
- For our museum photography policies, please see the Visitor & Member Code of Conduct and Frequently Asked Questions.
Why can’t I take my bag in?
- One with Eternity: Yayoi Kusama is an intimate exhibition. For the safety of the artwork on display and to make the most of your experience, bags taken into the exhibition galleries must be stored in a cubby near the artworks.
- If you prefer to secure your belongings prior to entering the exhibition, complimentary lockers are located in the Parking Level Lobby of the Gundlach Building and on the first floor of the Knox Building, near the restrooms, for your convenience.
Is it wheelchair accessible?
- Standard manual wheelchairs less than 30 inches wide can enter and exit the Infinity Mirror Rooms one at a time.
- In one artwork, once inside, wheelchairs will not be able to turn around, and must back straight out of the room. In another, the path is one-way forward only, with two 90-degree turns. If your wheelchair or mobility device cannot accommodate these conditions, please alert an AKG staff member. You will be given the option to borrow a wheelchair or other mobility device from the museum to experience the exhibition.
- Rubber-tipped walkers, canes, and walking sticks are allowed.
What do I do with my stroller?
- Strollers are permitted to enter the exhibition, but are not allowed inside the Infinity Mirror Rooms. Strollers can be parked next to storage cubbies outside each installation.
Can I sit down in the installations?
- Please do not sit, crouch, lie down, or step off the platforms and walkways in the Infinity Mirror Rooms.
What if I am claustrophobic?
- Individuals with sensitivity to small rooms or changes in lighting are advised not to enter the Infinity Mirror Rooms but may still enjoy the other immersive installation and artworks.
What do I need to know when visiting as a family or bringing children?
To ensure a smooth and enjoyable experience for all guests, we kindly ask that families with multiple children follow the guidelines below:
Timed Tickets: All visitors, including children in carriers, will require their own timed ticket for entry. As a reminder, children age 4 and under are free. Please ensure every member of your group has a timed ticket.
Two people at a time: Only two people are allowed to enter the Infinity Mirrored Rooms at once. If your family includes more than two children, we ask that an adult takes turns entering with each child.
Accompanied Children: Children must be accompanied by an adult at all times. Please ensure children waiting for their turn are supervised by another adult in your party. We are unable to provide supervision for unattended children in the exhibition space.
What if I miss my allotted time?
- Your ticket is valid for one entry into the exhibition within the hour following your reservation start time. We will do our best to accommodate late arrivals but cannot guarantee availability. No refunds or exchanges will be issued if you miss your time slot.
What if I need to change my reservation time after booking?
- If you need to make any changes, have questions, or need assistance, please contact us at 716 882 8700 or info@buffaloakg.org.
